Big Fish Games
Reviews and Complaints
Account issues
Preferred solution: Help accessing account and paying with my card
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Verified ReviewerMy money
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNeed to retrieve my games
Cannot connect to game
I want to play my games!
Preferred solution: Online to play my numerous games I purchased! I do not remember my password or correct login! It’s is either PatLowdermilk@att.net. Or Patinindy logon
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCan’t get any help. Will not even give one star
Preferred solution: Apology
User's recommendation: Don’t bother
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCan not get my games on new computer
- Was decent games to play
- Absolutely
- No customer service
Preferred solution: Well, I’d like to get either my games or games that I can play on my 64 bit computer and then if not my money back because the state I can play a game forever means forever with no restrictions remember
Can't sign in
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified BuyerBilling problem
- Fun gamed
- Purchases not adding up right
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Lawton, OklahomaI purschased a game but it saying I didn't have a account
User's recommendation: Nope
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Indianapolis, IndianaI have a question.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerProblems with my account
My game freezes up before payout after I win. The only way to get unfreeze is to close out and you do not get paid .I have list in the last several days 141 million due to account freezing on black jack.
I tried message you on game and you close my ticket. I have spent thousands buying chips and tired of being ripped off .My connection is fine and when I t freezes I can still move betting button and check I ther things. I have ask someone to call me an you close out ticket with no response. If you check my game play over the last few days you will see it has happen numerous time.
I have lost clise to 141 million due to game freezing.I been faithful to big fish for years and want a call back. 865-363-****.
Thank you James naylor
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Saint Petersburg, FloridaPurchase
Need help canceling
User's recommendation: company is ok if you don't want to cancel
Angry
When you give the chat you also want money that is just. Not right want to speak with a real person
- Can never get a hold of anyone
Preferred solution: The ability to play games I have purchased
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