Twila H Udm

Account issues

Have used my husband's account for 6 years now won't let me pay with my card on his account!! When call in it goes to Medalert instead of Big fish games!! Already have med alert, not interested!! Need help with big fish account
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Preferred solution: Help accessing account and paying with my card

Jessie S Plq

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Verified Reviewer

My money

I was playing a game and my game froze and the money I had on there was $10 and when I went to go back into the game because it was froze. It was not there so I dont know what I need to do to get my to get my funds back I was told to contact you you so you could help me resolve my situation Im not able to download Im not able to download the app onto my iPhone as well
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Loss:
$10

Preferred solution: Full refund

Betty G Kas

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Verified Reviewer

Need to retrieve my games

I have bought 20 games or more, I can not play any of them, except 2, it tells me out of time buy the game, it is already bought . this needs to be resolved
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Anonymous
map-marker Philadelphia, Pennsylvania

Cannot connect to game

I have been trying to connect to the game for two weeks now. I gave up and I just won't play anymore. It recognizes my email and it says it sending me a code for a password but the code never comes through or it doesn't work. I don't understand what happened, and now I don't even care. I'll never play Candy Crush again.
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Pat L Dyg

I want to play my games!

Haven't played for quite awhile (taking care of mother and sister for several years until they passed away! I want to download my games and play again now! I do not remember my password! Login is PatLowdermilk@***.net
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Preferred solution: Online to play my numerous games I purchased! I do not remember my password or correct login! It’s is either PatLowdermilk@att.net. Or Patinindy logon

Kumud T Xsd

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Verified Reviewer

Can’t get any help. Will not even give one star

Game not working ttfffffggggghgggvvvccccchhhggggghhggggghgggggi am not wasting my time to write this essay and then go to bed at the end and have to work at night to finish my day is the best day ever I am not even a fan but this was the worst thing ever and it is the best feeling in my heart and my brain I cant wait for the day I can sleep and feel it again I am very proud and happy to see this video I love you all I am tttttggggg
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Preferred solution: Apology

User's recommendation: Don’t bother

Tim S Zww

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Verified Reviewer

Can not get my games on new computer

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I could not get my games to load of any kind till I finally find out that youre only in 32 bit and -64 bit computer now Catalina or newer Mac but the problem is when I called it sent me to some company trying to get me to do insurance I didnt get to speak to a representative so that kind of sucks with you guys. It says I own a game with no limit on it. I own several games but theyre 32 bit so to me it was a waste of money which makes big fish games, a waste of time and money be different if you could remedy the situation but apparently you cant cause you wont even talk to nobody
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Pros:
  • Was decent games to play
Cons:
  • Absolutely
  • No customer service

Preferred solution: Well, I’d like to get either my games or games that I can play on my 64 bit computer and then if not my money back because the state I can play a game forever means forever with no restrictions remember

Anonymous
map-marker Riverside, California

Can't sign in

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I have a different email address that keeps telling me. Put my old email address in which I have no contact with it. And I'm getting pretty *** off that I can't get to my games. I'm getting irritated there's no phone number to call. Bobbie Doig, bobbie_doig@***.com. 323494-****
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Lakeesha Ftd

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer

Billing problem

Big Fish Games - Billing problem
Big Fish Games - Billing problem - Image 2
I have checked my account and notice 3 or 4 issues of charges of 54.00 and 109.00 dollars which I have not done bought which I have stayed below 20.00 dollars mostly this month. I Need to know why I have these charges? Thank you Wanda
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Loss:
$250
Pros:
  • Fun gamed
Cons:
  • Purchases not adding up right

Preferred solution: Full refund

Ulunda C

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Verified Reviewer
| map-marker Lawton, Oklahoma

I purschased a game but it saying I didn't have a account

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I need to speak to a person I purchased a game and cant get any help. Why cant I just call someone to help but have to go through this bs when
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User's recommendation: Nope

JEFFREY L Bns

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Verified Reviewer
| map-marker Indianapolis, Indiana

I have a question.

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All of my games that I have purchased erasting for an activation code. Why do I need to do that day or mine? I own them.0
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James N Nod

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Verified Reviewer

Problems with my account

My game freezes up before payout after I win. The only way to get unfreeze is to close out and you do not get paid .I have list in the last several days 141 million due to account freezing on black jack.

I tried message you on game and you close my ticket. I have spent thousands buying chips and tired of being ripped off .My connection is fine and when I t freezes I can still move betting button and check I ther things. I have ask someone to call me an you close out ticket with no response. If you check my game play over the last few days you will see it has happen numerous time.

I have lost clise to 141 million due to game freezing.I been faithful to big fish for years and want a call back. 865-363-****.

Thank you James naylor

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Loss:
$141

Preferred solution: Full refund

Kirby M Edn

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Verified Reviewer
| map-marker Saint Petersburg, Florida

Purchase

I just purchased 66 million chips, with 45% added. I got the 66 million with nothing added, I want my chips!
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Anonymous
map-marker Oregon City, Oregon

Need help canceling

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can't tell if I am canceled they say I am but I have to wait to see if the membership is charged to my account.
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User's recommendation: company is ok if you don't want to cancel

Kathy T Rtw

Angry

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Updated by user Nov 30, 2023

When you give the chat you also want money that is just. Not right want to speak with a real person

Original review Nov 30, 2023
You take my money every month but when it comes to signing in you don't recognize my e mail LOL not happy I called to speak with someone never have spoke with anyone. Have reset password a number of times
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Cons:
  • Can never get a hold of anyone

Preferred solution: The ability to play games I have purchased