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Contact Big Fish Games Customer Service

How to Reach a Person at Big Fish Games

Verified Contact Information

Toll-Free Number:

  • 1-866-921-6960
Call Now
Send Message

General Info:

  • 1-206-213-5753

Legal:

privacy@bigfishgames.com
Privacy Inquiries

Report Fraud:

ip@bigfishgames.com
support@bigfishgames.zendesk.com
info@bigfishgames.com
pr@bigfishgames.com
PR Inquiries

Big Fish Games Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Call Volume by Day
sun
mon
tue
wed
thu
fri
sat
Most Popular Big Fish Games Phone Number
1 (866) 921-6960
Average Hold Time
00:02:37
Average Calls duration
2 minutes
Most Popular Big Fish Games Email Address
info@bigfishgames.com
Big Fish Games Live Agent Availability
4% of callers successfully reach a real person
Issue Resolution Rate
Low (5% reported full resolution)
View full overview

How to Contact Big Fish Games?

Big Fish Games phone number for contacting customer support is 866-921-6960. Big Fish Games customer care representatives can help you with your order and address billing issues, provide you with information about available games and special holiday games, assist you with accessing your account, and address other consumer requests.
While calling is one of the fastest and most effective ways to resolve an issue, on Monday it may take a while for your call to be addressed as the beginning of the week is the busiest time for the support time.

The company provides several emails for addressing different kinds of requests. For instance, if you seek consumer assistance, shoot a note at support@bigfishgames.zendesk.com. To contact the company regarding general inquiries, send an email to info@bigfishgames.com.
PR specialists who need to get in touch with the corporate PR team can send their messages to pr@bigfishgames.com.
If you are a lawyer seeking to address a privacy inquiry, send an email to privacy@bigfishgames.com.

Big Fish Games corporate headquarters is located in Seattle by the following address: Big Fish Games, Inc., 906 Alaskan Way Suite 700, Seattle, Washington 98119, United States. Along with the Seattle office, there is another company location in Oakland. Big Fish Games address for the Oakland branch is 1999 Harrison Street Suite 2300, Oakland, CA 94612, US.
If you need to contact the company via mail, please note that you will need to send your correspondence to the UK. Big Fish Games address for mailing is as follows: Product Madness (UK) Limited, Attn: Big Fish Games, Inc., 6th Floor, 1 Finsbury Avenue, London, EC2M 2PF, United Kingdom.

Big Fish Games customer support operates during normal business hours. All requests and inquiries are usually addressed within 24-72 hours. Sure, during the holidays Big Fish Games hours of operation may change, and the company can be off on major holidays. Please contact the support team in advance to get the working hours updates.

If you experience issues while playing the game, you can contact the customer service team via Big Fish Games app. To do that, find the “Support” or “Help” option in the game menu and send the report. To get faster assistance, consider contacting the company via phone or email.

PissedConsumer Club

Contact Information

Big Fish Games Website:

Big Fish Games Help Center:

Corporate Office Address:

BFG Entertainment Inc.
906 Alaskan Way Suite 700
Seattle, Washington 98119
United States

Other Info (opening hours):

Mailing Address:

Attention: Legal Department

121 Alhambra Plaza, Suite 1000 PMB1012
Coral Gables, FL 33134

More contact details

Fax:

+1 (206) 213 3696

How Customers Rate Big Fish Games Support?

4.0 / 5
Good

Based on 2.2K calls to Big Fish Games customer support through PissedConsumer.com and 1 survey response.

Total Calls
2.2K
Avg Call Duration
01:34
Issues Resolved
5%

Why Customers Call Big Fish Games?

Top Reasons of Customers Calls

  • Product/ Service 27%
  • Account 24%
  • Payments and Charges 11%
  • Customer Inquiries & Issues 11%
  • Request for Information 9%
  • Activation/ Cancellation 8%
  • Website/ Application 3%
  • Cards 3%
  • Refund 2%
  • Shipping and Delivery 2%
  • Return/ Replace <1%
  • Staff <1%

Product/ Service

27%
  • "Games I've paid for are not downloading."
  • "Unable to play games I own. Need in documenting my membership"
  • "Technical issues"

Account

24%
  • "End membership"
  • "Account removed"
  • "It is saying my account is locked and It won't let me change the password"

Payments and Charges

11%
  • "paid for game but cannot access it"
  • "Problems with billing"
  • "Keep getting a message that my payment didn't go through"

Customer Inquiries & Issues

11%
  • "Cannot loggin"
  • "Problems"
  • "Récupérer mon compte"

Request for Information

9%
  • "Help reactivating my account"
  • "To ask a question"
  • "I have a question how to download a game"

Activation/ Cancellation

8%
  • "Cancel"
  • "Cancel my reoccurring payment"
  • "Would like to cancel my subscription"

Website/ Application

3%
  • "reinstall game manager"
  • "Want to Install on my iPad"
  • "Unable to download my games which are archived. Had this problem before, and I thought you had it fixed."

Cards

3%
  • "Not charging my card again"
  • "Your app will not accept my new credit card as the number is the same as the previous card although the expiry date and security number have changed. I would like to make a purchase of chips. Thank you for your help with this"
  • "I need update my card card."

Refund

2%
  • "Refund"
  • "Refund Quest"
  • "To get a refund on a game I was charged twice for"

Shipping and Delivery

2%
  • "Still have not received my tokens I purchased today"
  • "Did not get tokens I purchased just now"
  • "I ordered something that I didn't get"

Return/ Replace

<1%
  • "Changed email"
  • "Incorrect weekly bonus amount according to what I bought from bf"
  • "Due date change"

Staff

<1%
  • "Can't get on big fish manager"
  • "Customer service"
  • "The app toldme to call customer service. There is an issue"

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Frequently Asked Questions

PissedConsumer collects contact information primarily from official companies' channels, such as corporate websites and verified social media pages. Data from these sources is usually added without additional individual verification. If the contact comes from a secondary source, the PissedConsumer team verifies it against fraud and abuse reporting databases and conducts additional validation, including test calls, prior to publication. We also perform regular, selective spot checks and respond promptly to users' reports and requests to ensure the data is current, accurate, and secure.

Phone numbers published on the official company website or its verified social media pages are considered authoritative at the time of the information collection. For contacts obtained from secondary sources, the PissedConsumer team conducts risk screening and additional validation before publication. We also promptly verify any phone numbers reported by the community and remove records that fail to pass verification or update their status.
Contact information posted by users in comments and reviews is not verified by PissedConsumer and may be unreliable. We suggest relying primarily on the official contact details in the company profile and reporting any suspicious content through the reporting form for your safety. Also, note that the phone numbers shown in the ads are not associated with the company's official contact details.

The PissedConsumer team always maintains the accuracy of contact details and reverifies phone numbers and email addresses of the companies. We prioritize reverifying data reported by our users and data that shows warning signs. Besides, we quickly check phone numbers that seem disconnected, reassigned, or compromised. Our team also promptly updates and cross-checks data when verified company representatives report discrepancies in contact details. However, please note that we do not guarantee fixed intervals for revalidating every listing.

The primary sources for the contact information listed here are official company sources, such as their corporate website and verified social media profiles. The PissedConsumer team also uses direct data from the company or its authorized representatives when possible.

PissedConsumer does not publish unverified contact information. We mainly rely on official company websites and their verified social media pages. They are regarded as authoritative sources. Our team cross-checks every update and conducts thorough risk screening. Whenever possible, we use contact details that companies or their official representatives give us. If so, everything stays current. If customers or businesses report incorrect contact information, we start a validation process and cross-reference the details with trusted third-party sources.

Names, phone numbers, and email addresses listed on this page are provided for informational purposes and to help you contact the company. We check and believe this information is accurate, but because details can change, PissedConsumer.com does not guarantee notice any incorrect contact details, you can report them by filling out this form.

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