Big Fish Games Phone Numbers and Emails

Toll-Free Number:

  • (866) 921-6960
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General Info:

  • (206) 213-5753

Big Fish Games Emails:

General Info
Legal
Privacy Inquiries
Media
PR Inquiries
support@bigfishgames.zendesk.com
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Contact Information

Big Fish Games Website:

Big Fish Games Help Center:

Corporate Office Address:

Big Fish Games, Inc.
906 Alaskan Way Suite 700
Seattle, Washington 98119
United States

Other Info (opening hours):

Other Location:

1999 Harrison Street Suite 2300

Oakland, CA 94612, US


Mailing Address:

Product Madness (UK) Limited

Attn: Big Fish Games, Inc.

6th Floor, 1 Finsbury Avenue

London, EC2M 2PF

United Kingdom

More contact details

Fax:

+1 (206) 213 3696

Big Fish Games Rating Based on 279 Reviews

Rating details

2.1
more details
Customer service
Product or Service Quality
Website
Value for money

Rating stats

Rating trend

How Good is Big Fish Games's Customer Service?

Sarayu Ema
Sarayu Ema
Feels Disappointed | Mar 27, 2024

I wasn’t on the phone with them. You can’t contact them by phone. I have been sending messages since March 19. Which is when they gave me advice ti unfree my game. And the n the game was lost. I have been playing for years and if it did y take so long to get where I was I would be done. But I followed their advice lost the game and now they are asking me for my client number but I can’t do that cuz they game is lost. I did let them know there is an incident # hat perhaps they can restore if from there. Still no response

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Marshall Zvr
Marshall Zvr
Feels Satisfied | Mar 10, 2024

There is no way to get past the scene at the railway station where Otis is hurt the game is Fright Chasers Director's Cut Collector's Edition
I wouldn't care but I paid for the game!!!!!

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Cynthia M Drx
Cynthia M Drx
Feels Disappointed | Feb 16, 2024

I have not been able to cash out on line pay I have cash app or paypal

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Lyra Nut
Lyra Nut
Feels Satisfied | Feb 13, 2024

I like to play Big fish

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Jean-Pierre L Sys
Jean-Pierre L Sys
Feels Disappointed | Feb 08, 2024

Been a Member since 1974, and I still cannot play more than hundred of games that's I purchased. Can't reset password, and BigFish don't recon my e-mail. I have paid for membership for long time for nothing.

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Lizmary Cqh
Lizmary Cqh
Feels Disappointed | Feb 06, 2024

If I could have gotten them on the phone I probably would have had my issues resolved.

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Summary of Big Fish Games Customer Service Calls

1.6K TOTAL
CALLS
02:16 AVG CALL
DURATION
5% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Big Fish Games?

Product/ Service Question:

  • “To have them restore my game”
  • “The game that i purchased called Fright Chasers Directors Cut stoped responding”
  • “I have Windows 11 on my pc. And I cannot download the app to play my games. On on my PC.”

Account Question:

  • “Problems with my account”
  • “Cant a sign in or get new password due to cant get into mail. Have had a new game 4 almozt 2 years & cant play, paid 4 it but locked out”
  • “Cant get into my account”

Payments and Charges Question:

  • “Charged”
  • “Billing”
  • “Dispute charges”

Activation/ Cancellation Question:

  • “Cancel membership”
  • “Cancelation”
  • “I called and canceled services, but you continue to build me.”

Request for Information Question:

  • “Questions about my account”
  • “Complaint about another gamer and status of underpayment”
  • “Line payout redemption how do I cash out to redeem funds”

Cards Question:

  • “I need update my card card.”
  • “Need to change Visa card”
  • “Change credit card number”

Refund Question:

  • “Refund for game that malfunctioned”
  • “I need a refund”
  • “Refund issues”

Shipping and Delivery Question:

  • “I didn't receive my purchase”
  • “Didn't get VIP Monday bonus”
  • “Missing items”

Website/ Application Question:

  • “I was not paid my winnings from one of your sites when I went to retrieve my winnings the told me they couldn't pay me because they was out of money”
  • “Spent money and now the website says it's not available in my region. I just spent today and I have over 700 million in my game”
  • “Cannot access my site”

Staff Question:

  • “The app toldme to call customer service. There is an issue”
  • “I was disabled from Big Fish. Never got thru to customer service.”

Return/ Replace Question:

  • “Vip team won't return correspondence”

Other Question:

  • “A day my boy and it wants me to buy it again”
  • “Pass word problems”
  • “Unhappy customer”

About

Summary

Big Fish Games, Inc. specializes in casual games development and distribution. The company was founded in 2002. Its headquarters is based in Seattle, Washington, USA. There is also a regional office in Luxembourg City. Big Fish Games, Inc. offers the following games: PC, Mac, and Online. It is possible to find games for Android and Apple operating systems. Users can play Dungeon Boss, Vegas Party Slots, Jackpot City Slots, Fairway Solitaire, and many others. Big Fish Games, Inc. has an affiliate program for owners of websites who want to make money referring customers to Big Fish Games resource. The company accepts credit cards and bitcoin.

Big Fish Games reviews and complaints

Big Fish Games is ranked 157 out of 1290 in Games and Movies category

Area Served

Australia, USA, Worldwide

Payment Methods

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