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Top Question
#62093

How to get my payment from the games you play with PayPal.

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Answer:
by #1983764

According to the Big Fish Games help section, to request a refund from your iPhone, please follow these steps:
  • visit the iTunes Support page;
  • scroll to the bottom of the page and tap the Contact Us button;
  • tap the Billings Subscriptions box;
  • tap Subscriptions & Purchases;
  • tap Request a refund;
  • select how you'd like to contact iTunes support: by email, chat, or phone.

To get more information about the Big Fish Games services, please contact the Big Fish Games customer care team:
  • via the company's social networks.

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Question:
#58735

how do I get my big fish history purchase to my new email address & password?I rebooted my laptop & my big fish history purchases are gone. Big Fish won't accept my old email address & password. I entered both new email address & password

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Answer:
by #1963485

Most sign in problems happen when the wrong email address or password is used to sign in. Make sure you're using the correct account information, or try requesting a new password.

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Question:
#24646

How can I get a refund on 2 hidden object games that my iPad cannot play?I purchased vacation adventure cruise director 6 and park ranger 9 but I cannot down load them?I have park ranger 1,2,&3 with on problems I would be willing to chose 2 different games or a return of my money.

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Answer:
by #1786644

According to the Big Fish Games Help section, the company does not handle your credit card. You should contact the Apple support for assistance.
  • Visit the iTunes Support page;
  • Scroll to the bottom of the page and tap the Get Support button;
  • Tap the iTunes Store box;
  • Tap Purchases, Billing, & Redemption;
  • Tap iTunes Store account billing;
  • Select how you'd like to contact iTunes support: by email, chat, or phone.

Please provide Apple with as much information as possible including Order ID for the purchase.

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Question:
by Cleda W #186425

I bought and downloaded a game years ago from Big Fish and loved playing it. The name was RELIC.

One day Relic was no longer on my pc. I contacted BigFish about it and they said I could find it in the BF free games. It was not there.

I paid for it and I should still have it in my list of games. So what gives here?

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Question:
by Cleda W #186424

Why can't I login to BFG's? When I try it redirects me right back to the home page.

I've uninstalled and reinstalled the app.with the same results. I have tried resetting my password. I can sign in, but my login disappears as soon as I try to put a game in my cart. I have tried communicating with Skye, who is in no hurry to find out what the problem is as it's been 3 weeks since we emailed each other.

There are games I would like to be buying and playing, but can't. I am retired and on a limited income and so I wait for the BOGO offers, but can no longer take advantage of that.

Can you please help?!!! This has been going on for months.

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Question:
by Michelle B Bya #122858

Why is the "star" button no longer working in Cradle of Rome 2?It doesn't matter which version I play, whether it's the regular game or the "Blitz", I no longer get the star as an option that comes up.

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Question:
by Yossi E Aqd #83918

access to the account has been removed.

My access to the account has been removed, every time I open the app it sends this massage and I can’t play on the account, what can I do to resolve this? is it temporary or no? How do I prevent this from happening and why did it happen?

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Question:
by Joshua S Efb #70383

How to get pay games to be credit for it.

Technical support

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Question:
by Annessa S #57622

Can i get another free game.

The free game i got it installed but the game will not open i have unistalled it and reinstalled it its still not working

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Question:
by Craig P Lkr #21684

Whatever happened to the game Hexus and will you put it back on.

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