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I'mFraud

Big Fish Games - I'mFraud
Big Fish Games - I'mFraud
Big Fish Games - I'mFraud
Big Fish Games - I'mFraud
Big Fish Games - I'mFraud
Big Fish Games - I'mFraud
Update by user Mar 07, 2022

I have tried reaching out everywhere to get help and have ran in to wall after wall... Infeel like the whole.company is a part of it.

Original review posted by user Mar 07, 2022
Big fish games hire people to be people agents to make accounts for people and put money on people's account and cash them out .the problem is they do not check people out enough and 50 percent of people who carry their name (big fish, fire kirin) only do it to rip people off. The agent who made my account put.my money on, but when I won over 500 dollars she stole every penny from me but since big fish allows her to carry their name there's a line of 1000 plus people wanting her to make them account not knowing she's a scam... I think the company should be held accountable because it's their name I trusted.

User's recommendation: Do not trust online agents unless they show some sort of creditals.

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ID
#3390000 Review #3390000 is a subjective opinion of poster.
Pros
  • Reasonably priced games
  • Exciting games and fun
  • Stress relief
Cons
  • Alot of agents are frauds
  • Not easy to find customer support
  • Customer service reps are rude
Loss
$500
Preferred solution
Full refund

Need help with account

Need help with my account need help with my account need help with my account need help with my account
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ID
#4174841 Review #4174841 is a subjective opinion of poster.
Preferred solution
Help with my account

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Verified Reviewer

Account disabled

I dont know what happened. Im trying to pay my pending charges and cant because my account has been disabled
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ID
#4149499 Review #4149499 is a subjective opinion of poster.
Location
Melbourne, Florida

I cannot get on Big Fish I cannot find my password or user's name I cannot write you because you did not get back with me I've been for 3 days trying to get on Big Fish on a new computer and you have

I've been trying for 4 days trying to get a hold of somebody I cannot get on Big Fish on my new computer it will not accept my password which I might have forgot are my user's name which is my email address I've called four phone numbers and never got no answer I would like someone to email me my password or user's name so I can get on Fish Games I've been with you for I don't know how many years

User's recommendation: Could you please just help me.

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ID
#4136075 Review #4136075 is a subjective opinion of poster.
Preferred solution
I would like to change my password and it won't accept my users name which is my email address I've been trying to get a hold of someone for I don't know how many days now this is getting ridiculous

Your customer service is horrible, trying to resolve for six months

You send me to an "expert" for $1.00. That is a joke. They did not help me and charged me $46.00 the same day I tried to get help. The problem is "YOURS" and can't supply a human being to talk to . I am a member for 20 years, and cannot believe the grief I have been thru because of your screwup. beverly ritchie
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ID
#4112553 Review #4112553 is a subjective opinion of poster.
Location
Murrieta, California

I have purchased 19 games from Big Fish Games that I cannot play. I finally contacted the BBB.

Big Fish Games has brought me to tears from frustration. I purchased 19 games from this Co that I can no longer play. All purchases they claim are good for life,,,yet I cannot play them...cannot download them...cannot trouble shoot them...nor can I contact Customer Service. Customer Service numbers posted online (and there are many) all turned out to be bogus.I have contacted The BBB for support.

User's recommendation: If you are not using the latest computer, iPad, or phone...stay away!

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ID
#4104785 Review #4104785 is a subjective opinion of poster.
Location
Waterbury, Connecticut
New Reviewer

Because no one is responding to my emails

I have not received my vip exclusive Credit comp that always comes on Mondays!!! Im tired of getting the generic email response that doesnt pertain to my situation!!!
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ID
#4048392 Review #4048392 is a subjective opinion of poster.
Preferred solution
My exclusive weekly VIP comp!!

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Verified Reviewer
New Reviewer

They overcharged me

I always get the 1.99 package in my games. And the last 5 purchases, they charged me 3.49. Makes me want to stop buying coins. 404 453 ****.
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ID
#4035990 Review #4035990 is a subjective opinion of poster.
Pros
  • I enjoy them
Cons
  • Overcharged
  • Download too slow and lately
Loss
$8
Preferred solution
Full refund
New Reviewer

To discuss my subscription

They charged my bank account TWICE and I never received my game club membership. Now they won't return phone calls or messages.
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ID
#3942967 Review #3942967 is a subjective opinion of poster.
Pros
  • Club membership
Cons
  • Billing and over charges
Loss
$29
Preferred solution
Full refund
New Reviewer

Billing error

Getting several billing emails for the same account and using a credit card that has expired! I don't trust them anymore!

User's recommendation: Don't bother.

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ID
#3932997 Review #3932997 is a subjective opinion of poster.
Cons
  • Hard to contact customer service
Loss
$25
Preferred solution
Full refund

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Verified Reviewer
New Reviewer

Payout

I was disconnected from the server in the middle of a tournament. I was playing in Aloha Fortunes High Roller 30 minute tournament. I hit 5 scatters, which paid 2 billion. I hit 3 subsequent scatters with 3 scatters, which each paid over 100 million. I received payout for all the individual scatters. Before the pot burst, I was disconnected from the server. Since it was a private table and I was playing alone, there was no way for me to return to finish the pot. There was over 2.4 billion in the scatter pot that BF is refusing to credit my account.
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ID
#3929679 Review #3929679 is a subjective opinion of poster.
Location
Sacramento, California
Preferred solution
Full refund

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New Reviewer

Unauthorized charges